Help & Support
HRR CRM · For Hanu Reddy Realty staff and realtors
HRR CRM is the internal system Hanu Reddy Realty staff and realtors use to manage leads, properties, requirements and deals. It works in a web browser and as a mobile app for Android and iPhone.
Accounts are created by HRR administrators. There is no public sign-up — if you work with HRR and need access, ask your branch administrator.
Contact support
1. Your branch administrator
Your first point of contact for anything — access, passwords, two-factor authentication, or something not working.
2. HRR CRM support
- admin@hanureddyrealty.com
- Phone
- +91 99627 55823
Getting started
Getting an account
Your administrator creates your account using your HRR work email. You will receive an invitation email — open the link in it to choose your password. Only @hanureddyrealty.com and @hanureddyrealty.in addresses can sign in.
Signing in
On the web and in the mobile app you can sign in either way:
- Sign in with Google, using your HRR work Google account, or
- your work email and password.
If your administrator gave you a temporary password, you will be asked to choose a new one straight after you sign in. You can change your password at any time from Settings.
Two-factor authentication
Two-factor authentication adds a second step at sign-in: a 6-digit code from an authenticator app on your phone, such as Google Authenticator. Administrators, directors and front-office (FOE) staff are asked to set it up when they sign in. Everyone else can turn it on from Settings — it is a simple way to protect your account.
Getting the mobile app
Install HRR CRM from the Google Play Store (Android) or the App Store (iPhone), using the link your administrator shares with you, then sign in with the same account you use on the web.
Common questions
I can't sign in, or I've forgotten my password
Check you are using your @hanureddyrealty.com or @hanureddyrealty.in work email — other addresses cannot sign in.
If you have forgotten your password, tap Forgot password? on the sign-in screen (web or mobile), or go to the password reset page. Enter your work email and we will send you a reset link. Open the link and choose a new password.
No email after a few minutes? Check your spam folder, then ask your branch administrator. An administrator can also give you a temporary password, which you will be asked to change as soon as you sign in.
I've lost my phone or authenticator app and can't get past two-step verification
Contact your branch administrator or email admin@hanureddyrealty.com. An administrator can reset your two-step verification. The next time you sign in you will be asked to set it up again with your new phone.
If your phone was lost or stolen, also read the Security section below.
Why does the app ask for my location?
Only for things you do yourself: marking your attendance at a branch, checking in to an HRR event or a site visit, and tagging a property or lead with its location. The app asks only while it is open and in use. It never tracks you in the background.
You can refuse, or turn it off later in your phone’s settings. Everything else keeps working, except that an office attendance check-in needs your location — it is checked against your branch’s position. Full details are in sections 5 and 10 of the Privacy Notice.
I'm not getting notifications on my phone
- Make sure notifications are switched on for HRR CRM in your phone’s settings.
- Make sure you are signed in — signing out stops notifications to that phone.
- Sign out of the app and sign back in. This re-registers your phone.
If they still don’t arrive, report it to your branch administrator.
A photo, document or voice note won't upload
- Check you have a working internet connection, then try again.
- Check the app has permission to use your camera, photos or microphone (in your phone’s settings). Without it, that one feature can’t work.
- Files have a size limit, so a very large file can be refused. Try a smaller photo or a shorter recording.
Still stuck? Report it with the details listed under Report a problem.
How do I update the mobile app?
Larger updates arrive through the Google Play Store or the App Store, like any other app. Keep automatic updates on, or update HRR CRM from the store when one is available.
Smaller fixes are delivered to the app automatically. The app downloads them in the background and applies them the next time you open it. If you’ve been told a fix is out, close the app completely and open it again.
What happens to my account and data when I leave HRR?
An administrator deactivates your account, and you can no longer sign in on any device. Your account is deactivated, not deleted, so the work you did stays correctly attributed.
What is kept, and for how long, is set out in section 14 of the Privacy Notice.
Report a problem
Contact your branch administrator, or email admin@hanureddyrealty.com. Including these details helps us fix it faster:
- What you were trying to do, and what happened instead.
- Which screen you were on — for example, a lead, a property or Attendance.
- Roughly when it happened (date and time).
- Whether you were on the web (and which browser) or the mobile app (Android or iPhone).
- A screenshot, if you can take one.
Please don’t send client phone numbers or other personal details by email unless we ask for them.
Your account and data
Only an administrator can deactivate an account — for example, when someone leaves HRR. A deactivated account can no longer sign in, but it is not deleted, so past work stays correctly attributed.
You can ask to see, correct or erase the personal data HRR holds about you. How to do that, and what we can and can’t erase, is in Your rights and Contact and grievances in the Privacy Notice.
Security
If you lose a phone or laptop that has HRR CRM on it, think someone else has used your account, or notice anything that looks like a security problem, tell your branch administrator straight away and email admin@hanureddyrealty.com. An administrator can reset your password and two-factor authentication and sign the lost device out.
Reporting quickly is always the right thing to do — the delay is what causes harm. Never share your password or authenticator codes with anyone, including colleagues.
Company details
Hanu Reddy Realty India Private Limited
Registered office: 13, Bishop Wallers Avenue East, Mylapore, Chennai 600 004, Tamil Nadu, India
CIN U70101TN1995PTC030527
Email: admin@hanureddyrealty.com · Phone: +91 99627 55823